Technical Operational Support
Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax; basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services; more complicated problems with hardware may need to be dealt with in person.
Types of Operational Support TurkReno Offers
- Remote Support
- Technology Advisor
Operational Support Formats
- Block Hours – Block hours allow the client to purchase a number of hours upfront at an agreed price.
- Managed Services – Your business will receive a list of well-defined services on an ongoing basis for a fixed rate or a flat fee retainer.