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2011: A Year In Review

As I sit back and write this retrospective on 2011, I realize just how much I stopped blogging when we got really busy. That’s our resolution: blog more. Easy resolution to keep, I suppose. Onto our stories of 2011!

2011 was a year full of surprises, failures, catastrophes, losses and laughter. We first covered 2011 with Alabama Moon, a movie based on a book by Watt Key about Moon Blake. Supposedly this film took place in Alabama, but it was filmed in Canada and Louisiana. Fail. Read More about Alabama Moon.

In March an Earthquake and Tsunami struck Japan causing manufacturing and supply outages from mega-corporations like Sony and Canon. It took almost the rest of the year just to get some of the companies back on their feet again while others just shifted jobs to other parts of the world. Read More about the Earthquake and Tsunami.

Later in March, the White House called for a “New” copyright crackdown law citing that they wanted the US Congress to fix “deficiencies that could hinder enforcement” of intellectual property laws. Netflix and Hulu later gained an unprecedented momentum (thus filtering out pirate traffic vs. legitimate traffic) and later in the year SOPA took center stage where the Internet went into a rage. Read More about the Call for Copyright Crackdown.

In Late April, the Sony PlayStation Network outage occurred near simultaneously to the Amazon EC2 outage. Foursquare, Quora, Amazon, Sony, Apple, Reddit, Hootsuite, Wattpad – all went down. The only group to naturally take credit was “Anonymous” for the lawsuit Sony rightfully brought against George Hotz aka GeoHot for purportedly jailbreaking the PS3. Read More about the Sony PSN Outage Timeline.

In mid-May, the US State Department drew attention to the effect Social Media was having on the Internet landscape stating that it had become a “must-have communication tool. The Wall Street Journal put out a graph that indicated that while only a fraction of millions of people had visited websites like Coca-cola and Starbucks, almost 10 to 15 times that had visited their Facebook pages. We outline the Social Media aspect and as the question “Is It Time to Shut Down Your Website” in this retrospective.

Steve jobs 2011

On October 5th, 2011, Apple co-founder, CEO and American icon Steve Jobs passed away. Noted with the creation of innovations such as the iPod and iPhone, millions remembered Steve Jobs by e-mailing Apple how he changed their lives. To this day, that memorial can be seen here: http://www.apple.com/stevejobs/. We reposted his Stanford Commencement Address that still inspires many in our blog “Remembering Steve Jobs“.

In mid-October, we announced the upcoming 3rd Annual South Alabama Film Festival which took place in Downtown Mobile November 4th through the 6th bringing commerce and Independent entertainment to the area. Movies such as Wrestling For Jesus, Missing Pieces, Prairie Love, Man of Deeds and The Reconstruction of Asa Carter were featured. Read More about the South Alabama Film Festival.

Later in October, we reposted an article by Tomer Tagrin citing Steve Jobs at the Apple World Wide Developers Conference in 1997 in which he stated “Focusing is about saying ‘No'”. The video of the original conference as well as the article by Tomer can be read here.

The iPhone 4s and iOS 5 launched in late October. As subscribers of Google Voice, we posted some handy instructions for those who wanted to manually swap over their line to a new device. Read More about Activating Google Voicemail on the AT&T iPhone 4s.

On Halloween, we got word that Google had chosen Mobile, Alabama to launch their Mobilize Mobile campaign. At first, we didn’t believe it because of the source announcing it. But it did later happen. Read More about the Rumor of Google Coming to Mobile Alabama.

Also on Halloween, we resounded our own feelings about the banking industry, specifically Regions Bank, charging from $3.00 to $7.50 for debit card usage. We also got pretty ticked off when a “friend” didn’t repay a loan and illustrate just how much Regions can doublespeak when they want to. Read More about Banking: The Importance of Not Bearing False Expectations.

November 1st, 2011 brought some joy to PS3 MMO players around the world when Sony Online Entertainment made DC Universe Online Free-To-Play. Read More about DC Universe going FTP here.

Exciting for us, and maybe not for you, but we had Hibachi On The Go open up in Daphne, Alabama opened in November. Pretty good Japanese food and at a more affordable price than a sit-down sushi restaurant. Read More about Hibachi on the Go. Love the seaweed salad.

Also in the beginning of November, after leaving the area Checkers, also known as Rally’s in other parts of the country, reopened at it’s founding location in Downtown Mobile. The first 100 people got free Checkers fries for a year. Read More about the free fry giveaway.

Amidst the earlier speculation, Google actually DID come to Mobile, Alabama. We got a chance to meet Jason Spero, @speroman on Twitter, Director of Google’s Mobile Division in the Americas, see a few of our competitors, and learn more about the Mobilize initiative. We posted an online schedule of events and a link to the Mobilize website here.

Late November, we posted an important blog about the lessons we’ve learned on Twitter. Namely we wanted to emphasize to engage your followers and those you find interesting. It’s a good read and we hope you find it helpful. Read more about Twitter Best Practices Learned With Hard Knocks.

Client Brad Sundberg, who’s list of achievements are longer than this post, of BSUN Media Systems posted a very helpful guide to the Do’s and Don’ts of Black Friday Shopping. It’s still good for next year so take a look.

Final fantasy vi

At the beginning of December, the long awaited Final Fantasy VI, also known as the SNES version of Final Fantasy III, launched on the PlayStation Network. Listed on multiple blogs, websites and magazines, this game has won top 10 and above in accolades for Must-Have RPGs. Read More about Final Fantasy VI.

The Thomas Hospital Foundation on December 9th announced that artwork by Elizabeth Goree was available to support the foundation during the holiday season. They also shared information on a Family Fun Project that anyone can do. Read more about the Thomas Hospital Foundation Christmas Greeting Program.

GoDaddy Sucks. And this is just Part 1. We illustrate what SOPA is, why GoDaddy was supporting it (we still think they are), and how it’s a major crux to the Internet. PR stunt by GoDaddy? Totally. Read More about GoDaddy Sucks and Here is Why – Part 1 – The SOPA Truth.

Just before Christmas, we shared a rather interesting and concerning video about how Siri, the newest feature of the iPhone 4s, could kill people. It wasn’t true, of course, but technology may concern people like this in the future. Consider yourself warned and Read More about When Apple’s Siri Kills People.

And in the continued SOPA controversy, Anonymous decides to declare war on the Sony PlayStation Network – again. Yawn. These kids are annoying, but if you want to Read More about Anonymous Declaring War on Sony for SOPA Support, be our guest.

Ending the news in December, barring nothing important happens between now and midnight, The day after Anonymous declares war on Sony more companies including Sony Electronics, Nintendo and Electronics Arts drop their support for SOPA. We also outline our stance on SOPA. Read More about Who Dropped SOPA.

From everyone at TurkReno Incorporated, Have a Happy New Year and a Prosperous 2012!

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Banking: The Importance of Not Bearing False Expectations

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Regions BankApparently we’ve all been getting screwed by banks lately. Fees upon fees upon fees. From “free” accounts turning into a “fee” accounts. Mainly consumers are upset with debit card usage fees from $3.00 to $7.50 per month for what seems like no reason at all. But there is a reason. It’s called the Durbin Amendment, a piece of the Dodd-Frank Wall Street Reform and Consumer Protection Act that limited the fees banks could charge on debit card transactions. We’ve had our own mishap with the “bank” that’s supposed to be stellar lately so here it is.

Generally, we keep the blogs and all non-advertising on the PC side, not straying to step on toes or offend anyone even in the slightest way – except when we feel like we’ve been slighted. A topic we’re all familiar with is the expectation of service when the service is stated to be provided. You order something at a restaurant, an appetizer for example, you then have a reasonable expectation that the food will be there both before the entrees arrive and that the appetizer will be what you ordered. You purchase a subscription to a newspaper to be delivered, you then have a reasonable expectation that the paperboy will deliver it the mornings it should arrive. You go to the bank with a problem and they state point-blank they will fix an issue the next business day, you then have a reasonable expectation that the next business day wasn’t in fine print somewhere to actually imply two weeks and one business day before your problem is solved. Undeniably, service is key when reasonable expectations have been created by an exchange or request between consumer and client.

I’d like to share a recent experience that I feel like most people would have either left the company they chose to do business with, escalated the claim to the next level or manager or safeguarded themselves from potential harm by outright saying, “No”. I got a call on TurkReno’s Anniversary from an employee of a client was going through some hard times. I prefer not to see anyone, client or friend, suffer when there’s an event that could change their environment. Nevertheless, I loan this client some money and I do so by cashier’s check. I make a logical mistake in doing so, not by loaning money, but by not realizing that a cashier’s check would accomplish less than what I had anticipated it would. You see, I was under the presumption that using a cashier’s check would allow me to see who endorsed the instrument once it had been cashed – much like a check would be added as a digital image on most modern bank accounts. For example, I decide to pay rent. I can see the check and who endorsed or stamped the check, and if anyone were to have signed below the original endorsement, passing the check along to another party. I later found out that seeing the endorsement was not possible and defeated the original purpose of a cashier’s check altogether. A personal or corporate check would have been just as effective in creating a “paper trail” and I could have copied it and had the signature notarized on it as well if I was to go to that extreme.

I have to decide due to an unforeseen injury to a pet that the pet must go to the veterinary clinic. I told the client that I was sorry, that I couldn’t move forward with the loan and that I had events happen that demanded my fiduciary responsibilities. I had not heard from the client, so I contact Regions Bank with the information that they needed to find out if the check had been cashed. They told me on multiple occasions before I returned to the branch to invalidate the check that they could tell the status of the check and if it had been cashed. I spoke to a total of seven employees of Regions Bank, from the Branch “Team Lead”, to the original person who opened my account, to several different representatives for 1-800-REGIONS. Each of them assured me that the check had yet to be cashed because the network they were checking, the “teller network”, was able to track the status of a check, especially if was a check issued by the bank and if had been cashed at a Regions Bank. I sign a document that invalidates the check and the representative reassures me that I’ll have the money back in my account on the following business day because time after time the Regions Bank representatives check and show the check as continuing to be an “outstanding” item (not yet cashed). This was the second wrong presumption: It’s safe to trust the bank at face value…or trust the bank at all.

A weekend passes. It’s the next business day. I’ve yet to hear from the representative at Regions as to what’s happening, so I decide that I should stop by since I was given the expectation that the next business day the funds would be placed back into my account. Yet again, I was also under the expectation that because the cashier’s check had been stopped and, more importantly, was told that the check was still “outstanding” that I would surely be taken care of. I arrive to find that the same Regions Bank representative that assisted me in stopping the check had yet to do her procedure for the day. All she could me tell was that the stop payment on the check was still there and our money was going to be deposited soon. I explained to her that as a business owner that she created an expectation of service to both call me and rectify this issue by today. Immediately there was action that they took on their side. She called around, found out that the check had in fact been cashed and that it had been done on that Friday hours before I even arrived at the bank. Doublespeak.

Bottom line, the whole illusion of the “teller network” was a false one. It wasted our time and really, really got us mad. The fees that banks have imposed lately have lots of other people mad, too. But there’s hope in sight. Regions Bank announced that Tuesday it will refund all fees charged for Debit card usage as did Wells-Fargo and Suntrust banks. But, is that small amount of money enough for you to not switch to a credit union? You decide.

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