Regions BankApparently we’ve all been getting screwed by banks lately. Fees upon fees upon fees. From “free” accounts turning into a “fee” accounts. Mainly consumers are upset with debit card usage fees from $3.00 to $7.50 per month for what seems like no reason at all. But there is a reason. It’s called the Durbin Amendment, a piece of the Dodd-Frank Wall Street Reform and Consumer Protection Act that limited the fees banks could charge on debit card transactions. We’ve had our own mishap with the “bank” that’s supposed to be stellar lately so here it is.

Generally, we keep the blogs and all non-advertising on the PC side, not straying to step on toes or offend anyone even in the slightest way – except when we feel like we’ve been slighted. A topic we’re all familiar with is the expectation of service when the service is stated to be provided. You order something at a restaurant, an appetizer for example, you then have a reasonable expectation that the food will be there both before the entrees arrive and that the appetizer will be what you ordered. You purchase a subscription to a newspaper to be delivered, you then have a reasonable expectation that the paperboy will deliver it the mornings it should arrive. You go to the bank with a problem and they state point-blank they will fix an issue the next business day, you then have a reasonable expectation that the next business day wasn’t in fine print somewhere to actually imply two weeks and one business day before your problem is solved. Undeniably, service is key when reasonable expectations have been created by an exchange or request between consumer and client.

I’d like to share a recent experience that I feel like most people would have either left the company they chose to do business with, escalated the claim to the next level or manager or safeguarded themselves from potential harm by outright saying, “No”. I got a call on TurkReno’s Anniversary from an employee of a client was going through some hard times. I prefer not to see anyone, client or friend, suffer when there’s an event that could change their environment. Nevertheless, I loan this client some money and I do so by cashier’s check. I make a logical mistake in doing so, not by loaning money, but by not realizing that a cashier’s check would accomplish less than what I had anticipated it would. You see, I was under the presumption that using a cashier’s check would allow me to see who endorsed the instrument once it had been cashed – much like a check would be added as a digital image on most modern bank accounts. For example, I decide to pay rent. I can see the check and who endorsed or stamped the check, and if anyone were to have signed below the original endorsement, passing the check along to another party. I later found out that seeing the endorsement was not possible and defeated the original purpose of a cashier’s check altogether. A personal or corporate check would have been just as effective in creating a “paper trail” and I could have copied it and had the signature notarized on it as well if I was to go to that extreme.

I have to decide due to an unforeseen injury to a pet that the pet must go to the veterinary clinic. I told the client that I was sorry, that I couldn’t move forward with the loan and that I had events happen that demanded my fiduciary responsibilities. I had not heard from the client, so I contact Regions Bank with the information that they needed to find out if the check had been cashed. They told me on multiple occasions before I returned to the branch to invalidate the check that they could tell the status of the check and if it had been cashed. I spoke to a total of seven employees of Regions Bank, from the Branch “Team Lead”, to the original person who opened my account, to several different representatives for 1-800-REGIONS. Each of them assured me that the check had yet to be cashed because the network they were checking, the “teller network”, was able to track the status of a check, especially if was a check issued by the bank and if had been cashed at a Regions Bank. I sign a document that invalidates the check and the representative reassures me that I’ll have the money back in my account on the following business day because time after time the Regions Bank representatives check and show the check as continuing to be an “outstanding” item (not yet cashed). This was the second wrong presumption: It’s safe to trust the bank at face value…or trust the bank at all.

A weekend passes. It’s the next business day. I’ve yet to hear from the representative at Regions as to what’s happening, so I decide that I should stop by since I was given the expectation that the next business day the funds would be placed back into my account. Yet again, I was also under the expectation that because the cashier’s check had been stopped and, more importantly, was told that the check was still “outstanding” that I would surely be taken care of. I arrive to find that the same Regions Bank representative that assisted me in stopping the check had yet to do her procedure for the day. All she could me tell was that the stop payment on the check was still there and our money was going to be deposited soon. I explained to her that as a business owner that she created an expectation of service to both call me and rectify this issue by today. Immediately there was action that they took on their side. She called around, found out that the check had in fact been cashed and that it had been done on that Friday hours before I even arrived at the bank. Doublespeak.

Bottom line, the whole illusion of the “teller network” was a false one. It wasted our time and really, really got us mad. The fees that banks have imposed lately have lots of other people mad, too. But there’s hope in sight. Regions Bank announced that Tuesday it will refund all fees charged for Debit card usage as did Wells-Fargo and Suntrust banks. But, is that small amount of money enough for you to not switch to a credit union? You decide.

Mobilize Mobile - Mobilize Your Site Now

According to the Mobile Press-Register and other local sources, Google Inc. (NASDAQ: GOOG) recently approached local marketing firms and the Downtown Mobile Alliance to begin to “Mobilize Mobile.” Most likely playing on the name of the city, Mobile reportedly will be the first to be a part of a program named “GoMo” launching November 14 where local businesses, both private and nonprofit, will be able to come to a Google storefront, have a mobile-browser based website created for them within half an hour and also have Google host the website for one year on a first-come, first-served basis.

From the Press-Register:

The Google storefront will be at Space 301, across from Cathedral Square, according to Carol Hunter, representative for the Downtown Mobile Alliance said.

Having a city that shares a name with a tech buzzword hasn’t always been fortuitous, as anyone who has searched online for “Mobile phone company” or “Mobile apps” could tell you. Not to mention all the time residents spend telling out-of-towners that they are from “Mo-beel,” not “Mo-buhl,” Hunter said.

“If you are not thinking about getting mobile with your website, then in the near future you’re going to be behind,” Hunter said. “This is an opportunity for us to really be ahead of that curve.”

Google Sites

No doubt that the south Alabama area could use the attention. However, no sources on the Internet tie the event to the website HowToGoMo.com. There’s no doubt that Google intends to do something with the website because they did register it, but the website remains under password protection so no one really knows what it’s for.

Despite a few websites registered by Google, it’s perhaps Google’s re-branding attempt at drawing attention to the mobile world we are evolving into. Millions rely on smartphone devices to find food, entertainment, directions, keep up with social media and communicate in ways we never thought would be possible.

If you’re looking to get a website created for a mobile phone, Google already has the Google Sites – Mobile Templates website available where you can choose templates for your business, add information and have a live mobile browser website finished in minutes.

So what’s our take on this? It probably will happen. To have a Google storefront in Mobile, Alabama would be awesome as-is. On the other hand, there’s probably a silver lining. Google is notorious for monetizing websites using AdWords. We expect ads. Not only that, but having a site that’s more than likely template-based and not created by a professional website design company is more than likely going to bring the quality of the site down. So, in terms of search optimization, if it’s going to be free and hosted at Google, you’re going to get what you pay for especially if you don’t have control over your content. GeoCities Mobile anyone?

All attempts to confirm this information were made at the time of the article, however neither Google nor our contacts in the Silicon Valley area were aware of the event.

Google Voice

Google VoiceWe recently changed back to AT&T for our wireless carrier from Verizon for the iPhone 4s and iPhone 5 launch. After a pretty bad mix-up with Sprint (they tried porting the Google Voice number that we use) shutting down our VoIP network for almost 3 hours while things got situated, we decided to give AT&T a second shot. Little did we know that with the release of Apple iOS 5 and iOS 6 that the Google Voice app would be completely out of commission.

Since we also use a VoIP line here at the office, once they released the updated app today for Google Voice, we had to remove our old number since Google recognized it at Verizon and add it back in. One of the critical things that we do is use our mobile phones for voice since Google Voice will transcribe the messages into both e-mail and text messages and send them to us as soon as a client or potential customer calls us. It’s a great way to get at least the gist of what the message is before you even have to call someone back and can save time in getting a problem or question resolved when there’s not a ticket.

So what’s the magical code to get your Google Voice number working?

(As an updated pre-text: When going to the Google Voice website and after selecting Settings for your account, the removal process or installation process may give you more precise method or instruction if this ever updates or changes.)

*004*11234567890# <– Activate a Google Voice number as Voicemail

So it’s Star 004 Star, 1 plus your area code (all of the other instructions just said without the 1, so use it!), your Google Voice number and then pound. Plenty of sites listed other methods, but this is the most recent way to activate it as of today. The instructions are all listed at https://www.google.com/voice once you add your phone, but for those of us who don’t want to add a second line, this can be helpful. You HAVE to have your number activated with Google voice.

##004# <– Deactivate a Google Voice number as Voicemail

Pound, Pound, 004 and then Pound again. Press Call and it should return everything back to the original Google Voice settings.

Here’s THE LINK to Google Voice on the Apple iTunes App Store. We hope this helps someone out there.

Yes Steve, you were right.

Whilst reading almost every article there is on Steve Jobs this past month, I came across this video. What drew me to this video was the part where Steve explains that “focus is about saying no”. Quite simple when you think about it, but so hard to implement.

I never thought it would be so difficult to say: “no, we are not developing this feature right now” when you know how bad you want that feature ready.

We have so many plans and everyone says “just do one thing good”- but it seems that doing one thing is not that simple. I’ve noticed that different customers give different feedback, so for us it has been a bit tricky in prioritizing all of the new features that are needed.

I keep saying at the office that my next startup should be duplicating our R&D rock stars so we could finish all the tasks. After I go back to reality we have an in-house debate on what is more important than what. And it’s almost like answering who do you like more, daddy or mommy?

Our product is our child and prioritizing our child’s characteristics is crucial.

In the end, Steve is right, focus is about saying no and a startup must be focused. It’s the only way to make the world a better place with under a million dollars. I just wish someone would have told me it’s so damn hard…

2011 South Alabama Film FestivalThe 3rd annual South Alabama Film Festival seeks to showcase and educate the community about filmmakers and their creations, while welcoming all who enjoy the medium. One of the nation’s oldest and most beautiful cities, Mobile will alight with the cinematic arts throughout the year, culminating in November’s three-day festival.

In addition to feature-length and short films, the festival will offer seminars and workshops for adults and school children, to further its goal of educating – as well as enchanting – the growing regional film community. In its third year, and for many more to come, the festival strives to be the yearly event in Southern Alabama for all who love, and create, film.

The festival takes place November 4th, 5th, and 6th at multiple venues throughout Mobile, AL.

Passes for the festival are available now and at the downtown office. Weekend passes will be $30 and individual film tickets will be $5. Click here for tickets.

The South Alabama Film Festival is a part of the Mobile Arts Council made possible by the generous support of the Mobile Public Library, The Crescent Theater, The Center for the Living Arts, The Bike Shop, The Fort Conde Inn, The Hampton Downtown.

FEATURE LENGTH FILMS
Wrestling For JesusWrestling For Jesus (documentary)
Sat, Nov 5
3pm
The Crescent Theater

A documentary about Timothy who was born in Mobile, AL and grew up a wrestling fanatic. After moving to South Carolina, Timothy started a Christian wrestling organization. His goal is to use wrestling to evangelize his neighbors. However his passion and vision for his ministry are tested when his personal life begins to disintegrate. Wrestling for Jesus is a raw and honest all-access pass into the two worlds of independent wrestling and religion in the rural South.

– Timothy (T-Money) is originally from Mobile
– Timothy is scheduled to attend

http://www.facebook.com/wrestlingforjesus
http://wrestlingforjesus.com

Missing Pieces (special preview screening) (narrative)
Missing PiecesSat, Nov 5
5pm
The Crescent Theater

This is a story about a man who’s lost everything and his misguided attempts to put it back together. Missing Pieces is an emotional enigma about love and loneliness…and a kidnapping. Through interwoven, poignant vignettes, this multi-plot tale unfolds and untangles into a truly unique and heartfelt love story about finding hope when all is lost.

– Kenton Bartlett (writer/producer) is from Birmingham
– Started the film when he was 19; he’s now 23
– Filmmaker is scheduled to attend
– Along with film Q&A, Kenton will also be participating in a workshop/Q&A session with the kids camp students

http://www.facebook.com/FindYourMissingPieces
http://www.findyourmissingpieces.com

Prairie Love (narrative)
Prairie Love PosterSat, Nov 5
9pm
The Crescent Theater

When a mysterious vagrant living out of his car among the snowy plains discovers a nearly-frozen local with a pen-pal girlfriend, he sees an opportunity to change his lonely existence. From the harsh Midwestern frozen plains, comes this wonderfully bizarre but heartwarming look at three people searching for love and self discovery in the oddest ways.

– This will be the first screening in South Alabama
– Ashley Bias & Dusty Bias (from Baldwin County)
– Filmmaker scheduled to attend
– Official Selection: 2011 Sundance Film Festival
– Grand Jury Prize, Best Narrative Feature: 2011 Oxford Film Festival

http://www.facebook.com/prairielove
http://www.prairielove.com
http://www.prairielove.com/press/mr.pdf

Man of Deeds (documentary)
Sun, Nov 6
1pm
Bernhiem Hall

Born into the chaos of the French Revolution, Mathias Loras would come to develop a vision for a state of spirituality in the New World that few dare dream. Brought up in an elegant, bourgeois family he would eventually become a missionary assigned to a remote outpost in the frontier territory of Iowa. There he would sow the seeds of the church to rough miners and farmers, while battling the unending hardships of life on edge of civilization.

– Filmmaker Craig Schafer is scheduled to attend
– From 1830-1832 Mathias Loras served as the first president of Spring Hill College

http://en.wikipedia.org/wiki/Mathias_Loras

The Reconstruction of Asa Carter (documentary)
The Reconstruction of Asa CarterSun, Nov 6
4pm
Bernhiem Hall

Forrest Carter, best-selling author of The Outlaw Josey Wales and The Education of Little Tree, was an exalted Cherokee hero of New Age wisdom. As a leader in the Native American cultural revival of the 1970’s, Forrest touched millions of readers with his gentle and earthy tales of Indian life. Twelve years after his death, however, the public learned that Forrest had a hidden past. Forrest Carter was actually Asa ‘Ace’ Cater, violent Ku Klux Klansman and Alabama Governor George Wallace’s principal speechwriter; author of the infamous 1963 inaugural address, ‘Segregation Now! Segregation Tomorrow! Segregation Forever!’

– Filmmaker Douglas Newman scheduled to attend

http://www.facebook.com/reconstructionofasacarter
http://www.reconstructionofasacarter.com

FESTIVAL VENUES
Ben May Main Library, Bernheim Hall
The Crescent Theater
Space 301
Cathedral Square

More films are scheduled to show. Check the South Alabama Film Festival Website and find out more:

http://www.southalabamafilmfestival.org

Follow the South Alabama Film Festival on Twitter at:

http://twitter.com/SoALFilmFest

Stanford Report, June 14, 2005
‘You’ve got to find what you love,’ Jobs says

This is a prepared text of the Commencement address delivered by Steve Jobs, CEO of Apple Computer and of Pixar Animation Studios, on June 12, 2005.

I am honored to be with you today at your commencement from one of the finest universities in the world. I never graduated from college. Truth be told, this is the closest I’ve ever gotten to a college graduation. Today I want to tell you three stories from my life. That’s it. No big deal. Just three stories.

The first story is about connecting the dots.

I dropped out of Reed College after the first 6 months, but then stayed around as a drop-in for another 18 months or so before I really quit. So why did I drop out?

It started before I was born. My biological mother was a young, unwed college graduate student, and she decided to put me up for adoption. She felt very strongly that I should be adopted by college graduates, so everything was all set for me to be adopted at birth by a lawyer and his wife. Except that when I popped out they decided at the last minute that they really wanted a girl. So my parents, who were on a waiting list, got a call in the middle of the night asking: “We have an unexpected baby boy; do you want him?” They said: “Of course.” My biological mother later found out that my mother had never graduated from college and that my father had never graduated from high school. She refused to sign the final adoption papers. She only relented a few months later when my parents promised that I would someday go to college.

And 17 years later I did go to college. But I naively chose a college that was almost as expensive as Stanford, and all of my working-class parents’ savings were being spent on my college tuition. After six months, I couldn’t see the value in it. I had no idea what I wanted to do with my life and no idea how college was going to help me figure it out. And here I was spending all of the money my parents had saved their entire life. So I decided to drop out and trust that it would all work out OK. It was pretty scary at the time, but looking back it was one of the best decisions I ever made. The minute I dropped out I could stop taking the required classes that didn’t interest me, and begin dropping in on the ones that looked interesting.

It wasn’t all romantic. I didn’t have a dorm room, so I slept on the floor in friends’ rooms, I returned coke bottles for the 5¢ deposits to buy food with, and I would walk the 7 miles across town every Sunday night to get one good meal a week at the Hare Krishna temple. I loved it. And much of what I stumbled into by following my curiosity and intuition turned out to be priceless later on. Let me give you one example:

Reed College at that time offered perhaps the best calligraphy instruction in the country. Throughout the campus every poster, every label on every drawer, was beautifully hand calligraphed. Because I had dropped out and didn’t have to take the normal classes, I decided to take a calligraphy class to learn how to do this. I learned about serif and san serif typefaces, about varying the amount of space between different letter combinations, about what makes great typography great. It was beautiful, historical, artistically subtle in a way that science can’t capture, and I found it fascinating.

None of this had even a hope of any practical application in my life. But ten years later, when we were designing the first Macintosh computer, it all came back to me. And we designed it all into the Mac. It was the first computer with beautiful typography. If I had never dropped in on that single course in college, the Mac would have never had multiple typefaces or proportionally spaced fonts. And since Windows just copied the Mac, it’s likely that no personal computer would have them. If I had never dropped out, I would have never dropped in on this calligraphy class, and personal computers might not have the wonderful typography that they do. Of course it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards ten years later.

Again, you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.

My second story is about love and loss.

I was lucky — I found what I loved to do early in life. Woz and I started Apple in my parents garage when I was 20. We worked hard, and in 10 years Apple had grown from just the two of us in a garage into a $2 billion company with over 4000 employees. We had just released our finest creation — the Macintosh — a year earlier, and I had just turned 30. And then I got fired. How can you get fired from a company you started? Well, as Apple grew we hired someone who I thought was very talented to run the company with me, and for the first year or so things went well. But then our visions of the future began to diverge and eventually we had a falling out. When we did, our Board of Directors sided with him. So at 30 I was out. And very publicly out. What had been the focus of my entire adult life was gone, and it was devastating.

I really didn’t know what to do for a few months. I felt that I had let the previous generation of entrepreneurs down – that I had dropped the baton as it was being passed to me. I met with David Packard and Bob Noyce and tried to apologize for screwing up so badly. I was a very public failure, and I even thought about running away from the valley. But something slowly began to dawn on me — I still loved what I did. The turn of events at Apple had not changed that one bit. I had been rejected, but I was still in love. And so I decided to start over.

I didn’t see it then, but it turned out that getting fired from Apple was the best thing that could have ever happened to me. The heaviness of being successful was replaced by the lightness of being a beginner again, less sure about everything. It freed me to enter one of the most creative periods of my life.

During the next five years, I started a company named NeXT, another company named Pixar, and fell in love with an amazing woman who would become my wife. Pixar went on to create the worlds first computer animated feature film, Toy Story, and is now the most successful animation studio in the world. In a remarkable turn of events, Apple bought NeXT, I returned to Apple, and the technology we developed at NeXT is at the heart of Apple’s current renaissance. And Laurene and I have a wonderful family together.

I’m pretty sure none of this would have happened if I hadn’t been fired from Apple. It was awful tasting medicine, but I guess the patient needed it. Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love. And that is as true for your work as it is for your lovers. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. And, like any great relationship, it just gets better and better as the years roll on. So keep looking until you find it. Don’t settle.

My third story is about death.

When I was 17, I read a quote that went something like: “If you live each day as if it was your last, someday you’ll most certainly be right.” It made an impression on me, and since then, for the past 33 years, I have looked in the mirror every morning and asked myself: “If today were the last day of my life, would I want to do what I am about to do today?” And whenever the answer has been “No” for too many days in a row, I know I need to change something.

Remembering that I’ll be dead soon is the most important tool I’ve ever encountered to help me make the big choices in life. Because almost everything — all external expectations, all pride, all fear of embarrassment or failure – these things just fall away in the face of death, leaving only what is truly important. Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose. You are already naked. There is no reason not to follow your heart.

About a year ago I was diagnosed with cancer. I had a scan at 7:30 in the morning, and it clearly showed a tumor on my pancreas. I didn’t even know what a pancreas was. The doctors told me this was almost certainly a type of cancer that is incurable, and that I should expect to live no longer than three to six months. My doctor advised me to go home and get my affairs in order, which is doctor’s code for prepare to die. It means to try to tell your kids everything you thought you’d have the next 10 years to tell them in just a few months. It means to make sure everything is buttoned up so that it will be as easy as possible for your family. It means to say your goodbyes.

I lived with that diagnosis all day. Later that evening I had a biopsy, where they stuck an endoscope down my throat, through my stomach and into my intestines, put a needle into my pancreas and got a few cells from the tumor. I was sedated, but my wife, who was there, told me that when they viewed the cells under a microscope the doctors started crying because it turned out to be a very rare form of pancreatic cancer that is curable with surgery. I had the surgery and I’m fine now.

This was the closest I’ve been to facing death, and I hope it’s the closest I get for a few more decades. Having lived through it, I can now say this to you with a bit more certainty than when death was a useful but purely intellectual concept:

No one wants to die. Even people who want to go to heaven don’t want to die to get there. And yet death is the destination we all share. No one has ever escaped it. And that is as it should be, because Death is very likely the single best invention of Life. It is Life’s change agent. It clears out the old to make way for the new. Right now the new is you, but someday not too long from now, you will gradually become the old and be cleared away. Sorry to be so dramatic, but it is quite true.

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

When I was young, there was an amazing publication called The Whole Earth Catalog, which was one of the bibles of my generation. It was created by a fellow named Stewart Brand not far from here in Menlo Park, and he brought it to life with his poetic touch. This was in the late 1960’s, before personal computers and desktop publishing, so it was all made with typewriters, scissors, and polaroid cameras. It was sort of like Google in paperback form, 35 years before Google came along: it was idealistic, and overflowing with neat tools and great notions.

Stewart and his team put out several issues of The Whole Earth Catalog, and then when it had run its course, they put out a final issue. It was the mid-1970s, and I was your age. On the back cover of their final issue was a photograph of an early morning country road, the kind you might find yourself hitchhiking on if you were so adventurous. Beneath it were the words: “Stay Hungry. Stay Foolish.” It was their farewell message as they signed off. Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you.

Stay Hungry. Stay Foolish.

Thank you all very much.

— Steve Jobs, 1955-2011

PlayStation Network Down

Sony has released a Questions list that can be found here: http://us.playstation.com/support/answer/index.htm?a_id=2356

  • April 19th – Amazon:

Dear Amazon Web Services Customer,

We’re excited to announce the launch of live HTTP streaming for Amazon CloudFront, AWS’s easy-to-use content delivery network.

Using Amazon CloudFront with Amazon EC2 running Adobe’s Flash Media Server and Amazon Route 53 (AWS’s DNS service), you can now easily and cost-effectively deliver your live video via AWS. And, we’ve made it simple to get started by creating an AWS CloudFormation template that handles all of the provisioning and sequencing for all the AWS resources you need for this live streaming stack.

Portal 2 on Steam, XB360 and PS3, SOCOM 4 Launches.

  • April 20th – GigaOm:

The first graph gives an idea of normal Amazon EC2 response times over the last 30 days, but notice the US-EAST region start to spike at April 20.

The outage that affected a hundreds of applications running in the provider’s US-EAST region is almost resolved, more than 24 hours after a “networking event” took down a number of popular services, including EC2, Elastic Block Storage and Relational Database Service.

We continue to see progress in recovering volumes, and have heard many additional customers confirm that they’re recovering. Our current estimate is that the majority of volumes will be recovered over the next 5 to 6 hours.

First 24 hours of outage (worldwide)

EC2 Outage

Foursquare, Quora, Amazon, Sony, Apple, Reddit, Hootsuite, Wattpad – All went down.

  • April 21st – Sony:

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running.

  • April 22nd – Sony:

An external intrusion on our system has affected our PlayStation Network and Qriocity services.

  • April 22nd – ZDNet:

Amazon’s Web Services outage: End of cloud innocence?

  • April 24th – 1:42 AM Amazon:

Service disruption: Database instance connectivity and latency issues

In line with the most recent Amazon EC2 update, we wanted to let you know that the team continues to be all-hands on deck working on the remaining database instances in the single affected Availability Zone. It’s taking us longer than we anticipated. When we have an updated ETA or meaningful new update, we will make sure to post it here. But, we can assure you that the team is working this hard and will do so as long as it takes to get this resolved.

At the time, Amazon’s AWS Service Health Dashboard was at red.

  • April 24 – 2:08 PM Amazon:

The number of Database Instances without access continues to reduce steadily. As the access to these remaining database instances is restored, they will become usable without additional action on your end. If your Database Instance is not yet available, you also have the option to initiate a Point-in-time-Restore operation using the steps outlined in our previous post at 10:08 AM PDT. We are in the process of contacting this small set of customers who still do not have access to their Database Instances.

  • April 25 – 8:20AM Sony:

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

  • April 25 – 7:39PM Amazon:

We are digging deeply into the root causes of this event and will post a detailed post-mortem.

Amazon and Sony appear to be taking a very similar approach. So was the attack on the PlayStation Network, on Amazon Web Services, or are they one in the same? The answer is: No, they are not.

Others blame Anonymous who had taken credit for a separate hacking attempt earlier in the month towards SCEA. Some believe that this is also partially motivated by Geohot’s impending court rulings. First IANAL, but it would seem there’s a certain level of legality that has been crossed. Clearly he’s not getting hired right now by Sony at the moment because he’s probably being prosecuted by the US DOJ because he’s IN FEDERAL COURT. When a Corporation files a complaint of that caliber, especially one with a DMCA, Copyright Infringement and allegations of Computer Fraud and other crimes, that could be the act of a number of different things including faking the identify of Sony, misuse of the Sony logo or other things that we’ll never hear about. “Geohot” may deserve what’s coming to him just like any one who has walked across a line that fine. He alone will decide what he does with his life at that point.

The White House today proposed sweeping revisions to U.S. copyright law, including making “illegal streaming” of audio or video a federal felony and allowing FBI agents to wiretap suspected infringers.

Victoria Espinel, the first Intellectual Property Enforcement Coordinator, with Vice President Joe Biden during an event last year.

Victoria Espinel, the first Intellectual Property Enforcement Coordinator, with Vice President Joe Biden during an event last year. (Credit: Whitehouse.gov)

In a 20-page white paper (PDF), the Obama administration called on the U.S. Congress to fix “deficiencies that could hinder enforcement” of intellectual property laws.

The report was prepared by Victoria Espinel, the first Intellectual Property Enforcement Coordinator who received Senate confirmation in December 2009, and represents a broad tightening of many forms of intellectual property law including ones that deal with counterfeit pharmaceuticals and overseas royalties for copyright holders. (See CNET’s report last month previewing today’s white paper.)

Some of the highlights:

  • The White House is concerned that “illegal streaming of content” may not be covered by criminal law, saying “questions have arisen about whether streaming constitutes the distribution of copyrighted works.” To resolve that ambiguity, it wants a new law to “clarify that infringement by streaming, or by means of other similar new technology, is a felony in appropriate circumstances.”
  • Under federal law, wiretaps may only be conducted in investigations of serious crimes, a list that was expanded by the 2001 Patriot Act to include offenses such as material support of terrorism and use of weapons of mass destruction. The administration is proposing to add copyright and trademark infringement, arguing that move “would assist U.S. law enforcement agencies to effectively investigate those offenses.”
  • Under the 1998 Digital Millennium Copyright Act, it’s generally illegal to distribute hardware or software–such as the DVD-decoding software Handbrake available from a server in France–that can “circumvent” copy protection technology. The administration is proposing that if Homeland Security seizes circumvention devices, it be permitted to “inform rightholders,” “provide samples of such devices,” and assist “them in bringing civil actions.”

The term “fair use” does not appear anywhere in the report. But it does mention Web sites like The Pirate Bay, which is hosted in Sweden, when warning that “foreign-based and foreign-controlled Web sites and Web services raise particular concerns for U.S. enforcement efforts.” (See previous coverage of a congressional hearing on overseas sites.

The usual copyright hawks, including the U.S. Chamber of Commerce, applauded the paper, which grew out of a so-called joint strategic plan that Vice President Biden and Espinel announced in June 2010.

Rob Calia, a senior director at the Chamber’s Global Intellectual Property Center, said we “strongly support the white paper’s call for Congress to clarify that criminal copyright infringement through unauthorized streaming, is a felony. We know both the House and Senate are looking at this issue and encourage them to work closely with the administration and other stakeholders to combat this growing threat.

In October 2008, President Bush signed into law the so-called Pro IP ACT, which created Espinel’s position and increased penalties for infringement, after expressing its opposition to an earlier version.

Unless legislative proposals–like one nearly a decade ago implanting strict copy controls in digital devices–go too far, digital copyright tends not to be a particularly partisan topic. The Digital Millennium Copyright Act, near-universally disliked by programmers and engineers for its anti-circumvention section, was approved unanimously in the U.S. Senate.

At the same time, Democratic politicians tend to be a bit more enthusiastic about the topic. Biden was a close Senate ally of copyright holders, and President Obama picked top copyright industry lawyers for Justice Department posts. Last year, Biden warned that “piracy is theft.”

No less than 78 percent of political contributions from Hollywood went to Democrats in 2008, which is broadly consistent with the trend for the last two decades, according to OpenSecrets.org.

Via: CNET | White House wants new copyright law crackdown.

SONYSony Group Operations Affected by Pacific Coast of Tohoku Earthquake, Tsunami and Related Power Outages

(Tokyo, March 14, 2011) – Operations at several Sony Corporation and Sony Group sites and facilities have been affected by the Pacific Coast of Tohoku Earthquake and tsunami, and Sony is monitoring the status of each of these sites on an on-going basis, while also considering the most effective recovery measures. Sony also has responded to reports of widespread power outages by voluntarily suspending operations at several sites. No significant injuries have been reported to employees working at any of these sites when the earthquake or tsunami occurred.

The company is currently evaluating the full impact of the earthquake, tsunami and related power outages on Sony’s businesses and consolidated financial results.

As of 11:00 am, March 14 (JST), manufacturing operations have been suspended at the following affected production sites:

  • Sony Chemical & Information Device Corporation
  • Tagajyo Plant (Miyagi Prefecture) Magnetic Tapes, Blu-ray Discs etc.
  • Tome Plant, Nakada/Toyosato Sites (Miyagi Prefecture) Optical devices, IC cards etc.
  • Sony Shiroishi Semiconductor Inc. (Miyagi Prefecture) Semiconductor Lasers etc.
  • Sony Energy Devices Corporation, Koriyama Plant (Fukushima Prefecture) Lithium Ion Secondary Batteries etc.
  • Sony Energy Devices Corporation, Motomiya Plant (Fukushima Prefecture) Lithium Ion Secondary Batteries etc.
  • Sony Manufacturing Systems Corporation, Kuki Plant (Saitama Prefecture) Surface mounting equipment etc.
  • Sony DADC Japan Inc., Ibaraki Facility (Ibaraki Prefecture) CDs, DVDs etc.

In addition to these manufacturing sites, Sony Corporation Sendai Technology Center (Tagajyo, Miyagi) has ceased operation due to earthquake damage. While certain production sites in Japan other than those listed above have been moderately affected, there has been no report of employee injury or facility damage, and operations continue. Possible damage at other Sony Group companies in Japan is currently being reviewed. Additionally, Sony Chemical & Information Devices Corporation, Kanuma Plant (Tochigi Prefecture), Sony Energy Devices Corporation, Tochigi Plant (Tochigi Prefecture) and Sony Corporation Atsugi Technology Center (Atsugi, Kanagawa) temporarily suspended operations on a voluntary basis, to assist with the alleviation of widespread power outages.

Originally Posted at: http://www.sony.net/SonyInfo/News/Press/201103/11-0314E/index.html

Alabama Moon the Movie - PosterFairhope, Alabama (February 18, 2011) – “Alabama Moon,” the movie based on Alabama author Watt Key’s best-selling novel about adventure, survival and friendship, comes to the big screen beginning March 18. This action-packed, family film starring John Goodman, Clint Howard and Jimmy Bennett debuts first in Birmingham, Alabama. The film shows next in Mobile, Alabama and then opens in other Southeastern cities.

The film, produced by Alabamians Kenny McLean and Lee Faulkner, follows eleven-year-old Moon Blake (Jimmy Bennett), who has spent most of his life hiding out in the forests of Alabama with his anti-government father who clings to conspiracy theories and trusts no one. Moon’s life suddenly changes when the land is sold and his father dies. Knowing only what he learned from his father, Moon decides to follow his last instructions: make your way to Alaska where “people could still make a living off trapping.”

In the path of civilization, Moon quickly lands himself in a reform school where he meets the mean-spirited Constable Sanders (Clint Howard) and learns what friendship is all about. With the help of Mr. Wellington (John Goodman), Moon adapts and learns to survive in the outside world. “Being involved with this movie has been the experience of a lifetime,” said Lee Faulkner. “When I read Watt Key’s novel I knew it would make a perfect family film.”

“Alabama Moon’s” Alabama ties run deep. Watt Key’s novel and the movie are set in the forests of Alabama; Key, Faulkner and McLean all reside in Fairhope, a small city in Baldwin County, Alabama; and one of the actors in the film, Uriah Shelton, lived and attended school in Fairhope.

Alabama Moon is a classic kid’s film complete with adventure and survival that most of us only dream about, which is what makes it great for the entire family. The film was awarded the Dove Foundation Family Approved seal in 2010. The non-profit foundation is dedicated to advocating for families and moving Hollywood in a more family-friendly direction.

Alabama Moon Website – http://www.alabamamoonthemovie.net

Alabama Moon Release Schedule

3/18 Birmingham

Rave Patton Creek
Rave Lee Branch
Premiere Tannehill
Premiere 16 (Gadsden)
Cobb Hollywood 16 (Tuscaloosa)

4/1 Mobile
Crescent Theater
Hollywood 18
Rave Jubilee (Daphne)
Rave Wharf 15 (Orange Beach)

4/1 Pensacola

Rave 18

Media Contact:
Gina Gregory
Public Relations Director
MDi media group
251.438.6999
ggregory@mdimediagroup.com